Customer research

Know what your customers will actually do, before you bet the budget.

Surveys tell you what people say. Heatseeker shows you what they do. Bring in the research you’ve already paid for, ask the question you’re stuck on in plain English, and get an answer grounded in real behavior, with every number drillable to its source, so it holds up in the room where the budget gets decided.

20 to 30%
how often surveys predict real buying behavior
85 to 95%
how closely Heatseeker's live experiments correlate with it
The world's most demanding brands decide with Heatseeker
L'OréalCiscoHearstDoorDashBoost MobileKPMG

The most expensive thing in marketing is a confident decision made on bad data.

Everything you already know, in one place

Heatseeker ingests the research you own, past studies, campaign results, customer verbatims, so you never start cold. Then it keeps learning from every experiment you run.

Answers you can defend

Ask a strategic question the way you'd ask a colleague. Every answer shows its work, with citations to the documents, real customer quotes and statistics behind it. Nothing flinches when your CFO asks where it came from.

A decision, not a deck

Walk out with a cited, board-ready answer. Read it against synthetic personas trained on your own data in minutes, or prove it with real customers in market in days.

The gap in your stack

Your AI knows the whole internet. It's never met your customer.

It answers every question with confidence, whether or not it's right. And what people say tracks what they do only 20 to 30% of the time.

Read: how do you know your AI is right? →
01
Panels aren't your buyers

Recruited, paid panels behave nothing like real customers spending real money in your market.

02
No single customer view

CRM, loyalty, transactions, and social sit in silos. Every team sees a different version of the same person.

03
The moment passes

Your market moves in days; research takes months. The insight arrives after the decision is already made.

One platform, two engines

Predict in minutes. Prove in days.

Heatseeker is the only platform that pairs always-on synthetic personas with live in-market experiments, both grounded in your own first-party data. Ask anything and get an answer now; validate the bets that matter with real buyers. The two engines make each other smarter every quarter.

Always-on · answers in minutes

Put your customer on demand

Turn your own data into a customer you can question directly. Ask anything, get an answer in minutes, or run synthetic experiments at a fraction of the cost. Personas & Panels, built from your data.

A Heatseeker synthetic persona answering a question in its own words
In-market · proof in days

Know what your market will do

Real experiments with real audiences show you what your customers actually do, not what they say. Plan, design and launch real ads with Heatseeker AI, proof from the market in days, not quarters.

Live test · 3 creative variants
Gloome · lookalike brand
Ad variant: Find it before it's viral
Find it before it's viral
38% win
Ad variant: From dated to relevant
From dated to relevant
54% win
Winner
Ad variant: Results over wasted money
Results over wasted money
89% win
Winning territory: scientifically-backed skincare, proven against real buyers, not a survey.
Customer Context Layer

Everything Heatseeker learns about your brand, kept and compounding, CRM, transactions, performance marketing, research, all in one view. The longer you run, the sharper every answer gets.

Calibration & Evals

Every prediction is checked against real outcomes; every answer scored for accuracy, up to 95% correlation to real behavior. Evidence trustworthy enough to act on.

Ask the persona in Claude, ChatGPT or Gemini.

Heatseeker connects over MCP, so the customer view turns up in the tools your team already uses. No new tool to roll out.

Inside a live experiment

Built, run, and analyzed for you.

Every run feeds your synthetic panel,
predictive in minutes, proven in days.
STEP 01
Ask your growth question

"Which skincare positioning wins, and with which buyers?" Plain language in.

STEP 02
Heatseeker builds the test

The AI proposes the audience and designs the experiment from your site & data.

STEP 03
It goes live

Experiments run on Meta & LinkedIn, branded or under a lookalike brand, against real buyers.

STEP 04
Get the answer

The decision, the evidence behind it, and your next best experiment, ready to act on.

STEP 05
Synthesize

Real results, your data, and Heatseeker's market scans build a synthetic panel, calibrated to up to 95% correlation, answering in minutes next time.

Questions teams arrive with
  • Which skincare positioning wins, and with which buyers?
  • Which of these three fee structures do customers actually choose?
  • Do our buyers want this feature, or do they want it explained better?
  • Which onboarding promise gets people to finish sign up?
What real buyers reveal

Every experiment is a live, statistically significant read on real buyers.

Not surveys. Not a click-through leaderboard. Each experiment is published live to real buyers, under your own brand or a lookalike brand, and run until the result is statistically significant. Real ads are simply the instrument: the way Heatseeker observes genuine behavior at scale and surface the deep preferences, drives, jobs to be done, and pain points your customers never put into words.

Jobs to Be Done

The outcome customers are really hiring you for.

Pain Points

The frictions that stall or kill the decision.

Buying Drivers

The hidden motivations that tip a yes.

Value Proposition

Which promise actually moves your market.

Feature Demand

Which capabilities customers will pay for.

Pricing & Willingness

What they'll genuinely pay, before you commit.

Language-Market Fit

The exact words that land in each market.

Strategic Horizons

Where the next big bet should be placed.

Calibrated to behavior

Up to 95% correlation to real behavior.

Most synthetic tools measure accuracy against survey answers, but surveys don't predict buying. Heatseeker validates against verified actions, calibrated on your own data and sharpened by every live experiment you run.

"We predicted the winning campaign at +37%, before launch. The live campaign delivered double."
VP Marketing · national delivery marketplace
95%
Heatseeker
20%
Standard surveys
What leaders are saying
"Our Australian team were sure they knew the market. So we put it in front of 40,000 real Australians, and saw a 44% uplift. That ended the debate instantly."
Patrick Stal
Patrick Stal
CMO, HelloFresh
"Heatseeker gives me confidence, clarity, and conviction. It lets us explore ideas before our customers even see them."
Steve Brennen
Steve Brennen
CMO, Wamo Bank
"Every brand wants to be customer-centric. This is a world-first that confidently brings that ambition to life."
Georgia Hack
Georgia Hack
Chief Digital & Marketing Officer, L'Oréal Groupe ANZ
Win the room

Accurate evidence everyone can believe, so the team backs the call, not the loudest voice.

Enterprise-grade by default

Built to clear procurement and protect your brand.

SOC 2 Type II
Audited controls, AES-256 encryption.
AU and US data residency
Choose where your data lives.
SAML SSO
Single sign-on and role-based access.
Lookalike brand mode
Test under a lookalike brand, brand-safe.
Your data stays yours
Never used to train third-party models.
Works with your stack
LLMs generate, Heatseeker validates, via MCP.
Endorsed on the record
“You’re bringing the ability to de-risk amazing creativity, in a space that’s needed it for hundreds of years.”
Lex Bradshaw-Zanger
Lex Bradshaw-Zanger
CMO & CDO, L’Oréal SAPMENA · 39 global brands
New podcast · Finding the Heat

The CMO of L’Oréal on bridging the art and science of marketing.

Episode 1: Lex Bradshaw-Zanger and Heatseeker CEO Kate O’Keeffe on de-risking creativity, and why what customers say is only 20 to 30% of the story.

Watch the episode · 30 min
Insights

The behavioral ground truth playbook.

View all articles →

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